The Good Shift – EFFECTIVE COMMUNICATION – Ep 7

Communication is connection. Yet conversations happen on multiple levels, including tone, timing, body language, and your stress state. When anxiety rises, your brain can shift into reaction mode. As a result, you might interrupt, shut down, or get defensive.

In this episode, Dr Stephen Wolfson unpacks the neuroscience of communication. He explains how emotion shapes what you hear and how you respond. However, the goal is not “perfect” communication. Instead, you build skills that help you stay regulated so you can respond as the person you want to be.

This conversation also explores social anxiety. Therefore, you will learn ways to create deeper connection without forcing confidence.

What you will learn

  • How stress changes listening and response
  • Why reaction mode reduces clarity and empathy
  • How social anxiety affects connection
  • Simple tools to slow down before you react
  • How to repair after a tough conversation

Try this after listening

Before an important conversation, do a 60-second reset. First, lower your shoulders. Next, slow your breath. Then name your goal in one sentence.

During the conversation, choose one skill to practise. For example, ask one clarifying question before you respond. Because that pause creates space, you reduce reaction and increase choice.

Afterwards, review what worked, and keep the same skill for a week. Consistency builds change.

Keep going

Continue the series here: The Good Shift series.

Use Neury® to practise regulation skills: Explore Neury®.

If you want guided support through Psychotherapy, supported by our Psychology Clinic, book here: Book an appointment.

Communication and social anxiety resources


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